Terms & Conditions

Last Updated: September 2026

Welcome to Faiz Technologies. These Terms & Conditions govern your access to and use of the Faiz Technologies website, services, solutions, and related digital platforms. By accessing or using our website or engaging with our services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

01Acceptance of Terms

If you do not agree with any part of these Terms & Conditions, please discontinue use of our website and services. Your continued access to or use of the website constitutes your acceptance of these terms and any future amendments published on this website.

02Our Services

Faiz Technologies is an Information and Communication Technology (ICT) solutions provider offering technology infrastructure, managed services, business technology solutions, digital and cloud solutions, and digital growth solutions to businesses, enterprises, institutions, and other organizations. The specific scope, specifications, pricing, timelines, deliverables, service levels, and other conditions applicable to any project or service may be defined separately in a quotation, proposal, purchase order, statement of work, service agreement, or other written agreement between Faiz Technologies and the client.

03Website Information

All information published on this website is provided for general informational purposes. While we make reasonable efforts to ensure that the information presented on the website is accurate, complete, and up to date, Faiz Technologies does not guarantee that all content will always be free from errors, omissions, inaccuracies, or temporary unavailability. We reserve the right to update, modify, replace, or remove website content, services, features, or information at any time without prior notice.

04User Information

When requesting a consultation, quotation, service, or other business communication through our website, you agree to provide accurate, complete, and current information. You are responsible for ensuring that the information you provide is correct and that you have the necessary authority to act on behalf of your organization where applicable.

05Quotations & Pricing

Any quotation, proposal, estimate, or pricing information provided by Faiz Technologies is subject to the terms stated in the applicable quotation or agreement. Unless expressly stated otherwise in writing, prices, specifications, availability, delivery schedules, and service conditions may be subject to change based on project requirements, supplier availability, taxes, third-party licensing, hardware availability, or other relevant factors.

06Third-Party Services

For technology infrastructure, hardware, software, cloud, licensing, managed services, maintenance, and other third-party products or services, certain terms may also be governed by the respective manufacturer, vendor, software provider, cloud provider, or authorized supplier. Faiz Technologies will not be responsible for terms, policies, warranties, service interruptions, licensing restrictions, or limitations imposed directly by third-party providers, except to the extent expressly agreed in writing.

07Client Responsibilities

Clients are responsible for providing timely access, information, approvals, infrastructure, personnel, credentials, documentation, and other reasonable cooperation required for the delivery of agreed services. Delays caused by incomplete information, delayed approvals, lack of access, third-party dependencies, or circumstances outside the reasonable control of Faiz Technologies may affect project timelines and delivery schedules.

08Intellectual Property

All intellectual property rights relating to the Faiz Technologies website, including but not limited to its text, graphics, logos, design, branding, layout, images, software, documents, and other original materials, are owned by or licensed to Faiz Technologies unless otherwise stated. No content from this website may be copied, reproduced, modified, distributed, republished, transmitted, sold, or commercially exploited without prior written permission from Faiz Technologies.

09Client Deliverables

Any intellectual property, documentation, software, source code, designs, configurations, materials, or other deliverables specifically created for a client will be governed by the ownership and licensing provisions contained in the applicable project agreement or service contract. Payment of fees does not automatically transfer intellectual property rights unless such transfer is expressly agreed in writing.

10Acceptable Use

You agree to use the Faiz Technologies website and services only for lawful purposes and in a manner that does not violate applicable laws, regulations, contractual obligations, or the rights of others. You must not attempt to gain unauthorized access to our systems, servers, networks, accounts, databases, or other technology resources. You must not introduce malicious code, viruses, harmful software, or conduct activities that may interfere with the security, availability, or proper operation of our website or services.

11Security & Availability

Faiz Technologies takes reasonable measures to protect information and maintain the security and reliability of its systems. However, no website, network, communication system, cloud environment, or digital service can be guaranteed to be completely secure or uninterrupted. Accordingly, we do not warrant that our website or online services will always be available, error-free, secure, or free from harmful components.

12Limitation of Liability

To the maximum extent permitted by applicable law, Faiz Technologies shall not be liable for indirect, incidental, consequential, special, or business-related losses arising from the use of, or inability to use, our website or services. This may include loss of profits, revenue, business opportunities, data, goodwill, or anticipated savings. Any limitation of liability applicable to a specific service or project shall be governed by the relevant written agreement between Faiz Technologies and the client.

13Third-Party Websites

Our website may contain links to third-party websites, platforms, products, or services for convenience or informational purposes. Faiz Technologies does not control and is not responsible for the availability, content, security, privacy practices, or policies of third-party websites. Accessing third-party websites is done at your own discretion and risk.

14Privacy & Data

Faiz Technologies may use reasonable technical, administrative, and organizational measures to protect information submitted through our website and business communications. The collection and handling of personal information may also be governed by our Privacy Policy. By using our website or submitting information to us, you acknowledge that such information may be processed for legitimate business purposes, including responding to inquiries, preparing proposals, providing services, maintaining business communications, and improving our services.

15Service Agreements

Certain services may be subject to separate service-level agreements, maintenance agreements, annual maintenance contracts, support agreements, licensing terms, payment schedules, warranties, or other contractual conditions. Where a separate written agreement exists, the terms of that agreement shall apply to the relevant service or project to the extent of any inconsistency with these general website Terms & Conditions.

16Force Majeure

Events beyond the reasonable control of Faiz Technologies may affect the delivery of services or obligations. Such events may include natural disasters, fire, flood, power failure, internet or telecommunications failure, cyber incidents, government restrictions, acts of war, civil unrest, strikes, supply-chain disruptions, vendor failures, or other unforeseen circumstances. Faiz Technologies shall not be considered in breach of these Terms & Conditions to the extent that performance is prevented or materially delayed by such circumstances.

17Suspension or Termination

We reserve the right to suspend, restrict, or terminate access to our website or certain services where reasonably necessary, including in cases of misuse, security risks, violation of these Terms & Conditions, unlawful activity, or other circumstances that may adversely affect Faiz Technologies, its clients, systems, or users.

18Governing Law

These Terms & Conditions shall be interpreted in accordance with the applicable laws of Bangladesh. Any dispute arising out of or relating to the use of our website or services shall, where appropriate, first be addressed through good-faith discussion and negotiation between the relevant parties. If the matter cannot be resolved amicably, it may be subject to the jurisdiction of the competent courts of Bangladesh, unless otherwise agreed in a separate written contract.

19Changes to These Terms

Faiz Technologies reserves the right to revise or update these Terms & Conditions from time to time to reflect changes in our services, business practices, legal requirements, or technology environment. Any updated version will be published on this website with a revised "Last Updated" date. Your continued use of the website after such changes are published constitutes acceptance of the updated terms.

Contact Us

If you have any questions regarding these Terms & Conditions, our services, or any specific contractual requirement, please contact Faiz Technologies through the official contact channels provided on our website.

Faiz Technologies
Room No. 804, 7th Floor, Shah Ali Plaza, Mirpur-10, Dhaka-1216, Bangladesh.